& Return Policy
To provide you with the best
possible service, you can cancel your order at anytime
prior to shipping. However, if your gift is en route or
delivered, we will be unable to cancel the order.
We understand your plans may
change and orders may need to be cancelled. We would want to
be able to accommodate your requests as best as we can.
However, if your
floral bouquet or specialty gift is en route or already
delivered, we are unable to cancel your order, the full
price applies. Cancellations must be made at least 24 hours
in advance. Otherwise, a 50% cancellation charge is
applicable. For orders where delivery has been
If your order is to be
delivered today, please call us at
(Singapore & International Delivery) 86-138-50088517(China Delivery) to see if the product is en
route or has been delivered.
To provide you with the best possible service, you can
return your order for replacement (Flowers & Perishable Products)
or refund (Specialty Gifts).
Flowers & Perishable Products
If you have received a defective product, we will replace
that product to your satisfaction. To receive replacement
product, please call us at 65-64527705.
For perishable goods such as flowers,
fruits, gourmet chocolates and cakes, request for exchange
must be made within 24 hours of receipt. Goods must not have
been consumed, or for flowers, removed from their original
For non-perishable specialty gift items such as table
fountains, electrical appliances and baby gears that may be
delivered defective, request for exchange must be made
within 72 hours of receipt, and the item must be returned unopened with
the original packing materials and documentation.
Refunds are processed and submitted to
the bank within 14 working days* of receipt of your refund
request. Thereafter, the bank will process the credit to
your credit card. The time frame for the credit to manifest
in your credit card statement is defined by the bank.
Please note that we can refund shipping/delivery
costs only if the
return is a result of our error. Otherwise, you will receive
a full refund for the cost of the specialty gift item,
but the original and return shipping/delivery cost will not be
We'll notify you via e-mail of your refund once we have
received and processed the returned gift item. You can
expect a refund within seven to fourteen days of our receiving