Home: > Customer Service >Substitution Policy

Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

• In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
• For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
• If the floral container shown online is not available, a similar container will be used.

Plants

• For green and blooming plants, similar plants may be substituted of equal or greater value.
• For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
• If the plant container shown online is not available, a similar container will be used.

Specialty Gifts

• Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

About Us International Delivery  China Delivery  Customer Services    Order Info  Payment Info

  Delivery Info  Security Policy   Privacy Policy  Member Benefits  

Florist Links - Wedding Links - Gifts Shop Links - Art directory- Other Links - Report Missing Links